Technology is constantly changing. Just when one thinks all knowledge is there, something new is developed and more new technology is gained. For me personally, email has been a great source of technology. You can reach someone within minutes and give them info they need, or they can email it to you. Being able to view your bank statement online is great. You can even pay your bill online. This is very convenient and you can even print your confirmation. And no more waiting for the bank statement to arrive by mail to see if your check has cleared.
Technology continues to touch our lives and makes things easier. In the library, we no longer have to type out library cards or stamp books. However, when things go down, power or servers, it spells diaster and things come to a screaching halt. This past week has been an example of when things go down. We couldn't accept payment of fines, couldn't tell customers if their books on hold were in, etc. The customers just don't understand why these things can't be done for them. This will have an affect on some customers records for some time.
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